At VENDZZLE LLC, we are committed to providing a hassle-free shopping experience. Our Return and Refund Policy is designed to ensure a smooth process if you need to return a product.

  1. Overview
    This policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By purchasing from Vendzzle.com, you agree to the terms outlined below.
  2. Return Eligibility
    2.1 30-Day Return Window
    You can return most items within 30 days of delivery for a full refund. The return period begins from the date of confirmed delivery.

2.2 Condition of Returns
To qualify for a return, the item must:

  • Be in its original condition, unused, and undamaged.
  • Be in its original packaging with all accessories and documents included.

2.3 Non-Returnable Items
Certain items cannot be returned, such as:

  • Customized or special-order products.
    For more details, visit our Contact Us page.
  1. Return Process
    3.1 Initiating a Return
    To start a return, contact us at support@vendzzle.com or call +1 505-987-8345 within the 30-day period.

3.2 Packaging Your Return
Use the original packaging if possible. Secure the item to prevent damage during return shipping.

3.3 Shipping Your Return
We provide a prepaid return shipping label. Attach it securely and drop off the package at an authorized shipping center.

3.4 Return Shipping Costs
We cover return shipping costs for eligible items. If the return is due to our mistake (e.g., wrong item sent), full return shipping costs will be covered.

  1. Refunds
    4.1 Refund Process
    Once we inspect your returned item, we will process your refund and notify you via email. Refunds are issued to the original payment method.

4.2 Refund Timeframe
Refunds typically take 3–5 business days to process. Processing times may vary depending on your payment provider.

4.3 Full Refunds
Full refunds include the item price and applicable taxes for eligible returns.

4.4 Partial Refunds
Partial refunds may apply if:

  • The item shows signs of use or damage.
  • Accessories or parts are missing.
  1. Exchanges
    To exchange an item, follow the return process and place a new order for the desired product.
  2. Damaged or Defective Items
    6.1 Items Damaged in Transit
    If your product arrives damaged, contact us within 48 hours of delivery. We will arrange a return and replacement at no extra cost.

6.2 Defective Items
For defective items, contact us within 30 days for a free replacement or refund.

  1. Late or Missing Refunds
    If your refund has not been processed within the expected timeframe:
  • Check your bank or card statement.
  • Contact your bank, as processing times vary.
  • If the issue persists, reach out via our Contact Us page.
  1. Gifts
    If the item was marked as a gift, you will receive store credit for the return value.
  2. Exceptions and Special Circumstances
    9.1 Bulk Orders
    For orders of five or more units of the same item, special return conditions may apply. Contact our support team for assistance.

9.2 Customized Items
Personalized items are non-returnable unless defective.

9.3 Promotional Items
Special return conditions may apply to promotional or bundled products. Refer to our Contact Us page for details.

  1. Customer Rights
    This policy does not override your statutory consumer rights.
  2. Restocking Fees
    No restocking fees apply to eligible returns made within the 30-day return window.
  3. Customer Service Contact
    For any return or refund inquiries, contact:
  • Email: support@vendzzle.com
  • Phone: +1 505-987-8345
  • Address: 9780 Coors Blvd NW E, Albuquerque, NM 87114, USA
  • Hours: Monday to Friday, 8:00 AM to 5:00 PM
    For additional support, visit our Contact Us page.
  1. Policy Updates
    We reserve the right to modify this policy at any time. Updates will be posted here with the revision date. Any changes will not apply to returns already in progress.

By shopping on Vendzzle.com, you agree to this Return and Refund Policy. For more details, please review our Privacy Policy and Terms and Conditions.